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One of our Financial Services clients requires a Complaints Administrator to manage a variety of complaints from customers, whilst ensuring they are commercially aware at all times.

This is a fixed term contract until the end of June 2025.

Key Responsibilities

• Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner.

• Acknowledging complaints within regulatory deadlines, completing and maintaining logs of all complaint registers.

• Completing complaint investigations thoroughly; researching databases, files, records and meeting with relevant staff in order to produce a detailed report of the events and actions leading up to the complaint.

• Liaising with customers and writing comprehensive decision letters to customers or their representatives.

• Liaising with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required.

• Making fair and reasonable judgements about complaint outcomes in a timely manner and in line with TCF principles.

• Liaising with department managers in reference to any concerns, providing feedback and tracking resolution.

• Work with the Risk & Compliance team to ensure the firm’s systems and controls are robust.

Knowledge and Skills

• Previous experience of working in a complaint handling role is essential.

• Experience of working in a Financial Services environment is preferable.

• Demonstrates commitment to the fair treatment of customers.

• Strong communication skills.

• Excellent organisation, influencing and relationship building skills.

• Strong analytical and investigation skills.

Working 35 hours a week, Monday to Friday either 9am - 5pm or 8am - 4pm with 1 hour for lunch.

Our Milton Keynes based client is looking to recruit a Pension Administrator to work within their SIPP team (Self Invested Personal Pensions).

DUTIES & RESPONSIBILITIES

The role holder will work as part of the administration team and fulfil a specific administration role which will be task oriented, carrying out clearly defined activities.

• Responsible for their individual performance targets as well as contribution to team targets.
• Ensure that their customers are treated fairly and receive a consistent service in line with the Company’s TCF policy.
• Take responsibility for individual tasks involved within the lifecycle of a SIPP, and action them within the required timescales.
• Maintain and develop good business relationships with internal and external customers.
• Ensure all clients / connections receive regular and effective communication which is professional and delivered to the highest standards.
• Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory time frames and meet company service levels.
• Report any breaches or complaints immediately to the Client Services Supervisor.
• Ensure invoicing is up to date for all schemes and ensure all fees are collected in a timely manner.
• Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down.
• Contribute positively to team meetings, ensuring a positive attitude at all times.

KEY SKILLS

Minimum of 1-2 years general administration experience (financial background desirable)

• Proficient in the use of Microsoft Office including Excel.
• Good organisation skills and able to prioritise.
• Numerate.
• Good communication skills both written & verbal.
• Excellent accuracy and attention to detail.

QUALIFICATIONS

Minimum grades A-C in GCSE Maths & English or equivalent.

Hours of work 9am - 5pm or 8am - 4pm, Monday to Friday with one hour for lunch.

Lead Ecologist

About The Role

Our Civil Engineering client who have an expanding team of environmental specialists, have a unique role for somebody to head up their Ecology function and get more Ecologists to join their team - you will be developing the team how you see fit, and you will be given the support to do that.

You will get stuck into both fieldwork and the report writing - anything from bat surveys on old bridges to Great Crested Newt licensed mitigation, water vole displacements or just some good old nesting bird checks - we do it all, so come and join us! And if you're still not convinced, why not apply and come have a chat with our existing Lead Ecologist before she retires following several exciting years with the business?

This role sits within the Environmental Technical Team, which acts as an in-house consultancy through delivery of specialist environmental and sustainability services both internally and externally. You will work closely with the design & construction teams to deliver a full range of ecological services such as habitat and species surveys, ECoW support, impact assessment, licensing & mitigation, and Biodiversity Net Gain (BNG) assessments. Biodiversity Net Gain is a massive growth area for the business.

Key Responsibilities

Co-ordinating and delivering a range of office and site-based ecological services, including habitat/species surveys, ECoW support, impact assessment, licensing & mitigation, and BNG assessments.

• Producing accurate reports in a range of formats with an appropriate level of technical content for the intended audience and application.
• Providing specialist ecological advice and training to contract/project teams and clients to assist them in effectively managing ecological risks and opportunities.
• Reviewing and approving a range of reports and other project deliverables to provide quality assurance.
• Compiling and implementing licence applications and other ecological consents, including mitigation and monitoring strategies.
• Liaising with statutory authorities and establishing positive, trusted relationships.
• Engaging and co-ordinating support from external consultants as required.
• Managing other Ecologists, providing appropriate direction to support their development and high performance.
• Formulating fee proposals covering environmental support as well as managing time allocation of self and others in accordance with agreed Task Orders and utilisation targets.
• Supporting the growth and performance of the Environmental Technical Team through delivery and business development, whilst overseeing and leading the strategic direction of the ecology function and undertaking recruitment to meet resource needs.

Skills & Knowledge Required

• Degree level qualification in an environmental or related subject (desirable).
• At least 3 years experience in construction / infrastructure sectors or related industries (desirable).
• Proficient in field surveys including UK Habitat Classification assessment, BNG condition assessment, and protected species surveys.
• Proven track record of co-ordinating and delivering a range of office and site-based ecological services to achieve positive project outcomes.
• Attention to detail and the ability to manage projects, resources, programmes, and budgets effectively.
• Personable with excellent written and verbal communication skills and the capability to engage a range of stakeholders on ecology/biodiversity matters.
• Practical and pragmatic approach in delivering ecological solutions.
• Experience of training, mentoring, developing, and/or managing direct reports/other colleagues (desirable).

Benefits Include:

• 28 days Holiday + 8 Bank holidays + holiday purchase scheme
• Company car or car allowance
• Generous pension scheme & life assurance
• Employee discount platform
• Ongoing Career Development & Training Including Recognised Industry Qualifications